ACCEPTED PAYMENT METHODS
Impossible Kick complies with the highest level of Payment Card Industry (PCI) standards. We’re using the most advantageous SSL Encryption technology to secure checkout via PayPal (Visa, MasterCard & American Express).
SHIPPING & HANDLING
Expedited shipping means that your order will be processed and shipped out on the next business day.
Business Days are Monday through Friday, Eastern Standard-Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
During large sales, promotions, new product releases, and holidays there is a good chance that it could take the full 5 business days (sometimes a day or two longer) to get these orders out of our warehouse because our deals are just so awesome that everyone wants to be a part of them!
Production Time: 3 – 5 business days. Each of my products is handcrafted only for you, so the production time will be a little bit longer than usual. Please be patient.
Shipping Time and Fee Shipping:
The shipping cost is $9.99+
It takes 10 – 15 business days to be successfully delivered.
At the moment, we provide standard shipping and handling (excluding Hawaii, Alaska, Guam, and Puerto Rico), and our shipping cannot deliver to US Military bases. We apologize in advance for this inconvenience.
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 7-10 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available, that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.
Generally, domestic orders are delivered within 1-12 business days depending on the service you chose at checkout.
Note: Transit times do not include the time taken to prepare your order before shipment!
If a package is returned to us due to an incorrect or incomplete address, is marked “unclaimed” or “return to sender,” or has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.
A refund will not be issued until the parcel has arrived back in our facility.
Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.
During a “free worldwide shipping” sale, orders that are returned to us due to an incomplete or unknown address OR packages that are refused/returned to sender will be refunded LESS what the shipping and handling charges would have been without the promotion.
Business Email: [email protected]
Business Address: 68th Street SE , Grand Rapids , Michigan , 49548, United State of America